Neta Care recognises that disabilities are diverse. This requires equally diverse considerations to make information and services accessible and safe for all. As a disability service, we cannot be complacent or await complaints to take action. As such, we have created and utilise a disability action plan as part of our improvement processes. We regularly examine our services, in negotiation with existing clients and staff. The general public is also encouraged to provide feedback.
Ensuring our services remain accessible for all is the responsibility of every staff member at Neta Care. The Management Team will lead conversations around the revision cycle with their teams, ensuring that voices of front-line staff and clients inform improvement processes. This approach enables organisation of processes, while keeping actions practical and relevant for clients. It also enables Neta Care to resolve concerns before complaints escalate.
Every Neta Care Management meeting allocates time to discuss improvement processes. The Disability Action Plan will be used as a tool to facilitate these discussions. The revision cycle will be reflected within these meetings. It will be each manager's responsibility to ensure that relevant information from these meetings is communicated to their teams.
We have planned a revision cycle to unfold over the course of one year. By grouping disabilities in focussed revision, we ensure that marketing, information, physical spaces, programs, and policies and procedures are intentionally open for all. Using this cycle, every client will be explicitly invited to participate in the cycle twice a year at minimum.
Monitor and plan next year’s strategic goals: December